1) Who we are and how to contact us

GoTravelCloud (“we”, “us”, “our”).
Privacy & customer support: support@gotravelcloud.com

2) Personal information we collect

• Identifiers: name, email address, mobile phone number.

• Account & transaction data: bookings, itineraries, traveler preferences, support history.

• Technical data: IP address, device and browser type, pages visited, diagnostic logs, cookies/SDK identifiers.

• Communications: emails, chat/SMS content you send to us, and your consent records (including date/time, source, and text of the consent).

3) How we collect information

• Directly from you (forms, account creation, bookings, surveys, customer support).

• Automatically when you use our site/app (cookies and similar technologies).

• From service providers needed to operate our services (e.g., payment processors), consistent with applicable law.

4) How we use information

• Provide and improve services (account management, reservations, itineraries, customer support).

• Transactional communications and service notices (including SMS if you have consented).

• Marketing only with your authorization.

• Security, fraud prevention, and legal compliance.

5) How we share information

• We do not sell your personal information.

• We share personal information with service providers who process it on our behalf (hosting, analytics, payments) under contracts prohibiting use for their own purposes.

• Mobile messaging (SMS) data: We do not share SMS consent or mobile phone numbers collected for our messaging program with any third parties or affiliates. Service providers engaged to deliver SMS act solely under our instructions and may not use mobile opt‑in data for their own purposes.

6) Mobile Messaging (SMS) Terms for GoTravelCloud

By providing your mobile number and checking the consent box on gotravelcloud.com, you agree to receive SMS from GoTravelCloud related to your account and trips (e.g., booking confirmations, itinerary updates, service alerts) and—if you opt in—promotional offers and reminders.

• Message frequency: Messaging frequency may vary.

• Rates: Message & data rates may apply.

• Help / Cancel: Reply HELP for help; reply STOP to opt out. You can also contact us at support@gotravelcloud.com.

• Privacy: Mobile opt‑in information and phone numbers collected for our SMS program are not shared with third parties or affiliates.

• No purchase condition: Consent to receive SMS is not a condition of purchase.

• Eligibility: You confirm you are 18+ and the authorized user of the mobile number.

• Service availability: Delivery may be delayed or disrupted by your carrier or other factors outside our control; carriers are not liable for delayed or undelivered messages.

7) Your choices and rights

• Access, correction, deletion: You may request access to or deletion of your data, or corrections, where applicable by law.

• Marketing choices: You can withdraw marketing consent at any time (including SMS via STOP).

• Account updates: Update profile details by contacting support@gotravelcloud.com.

8) Cookies and similar technologies

We use cookies/SDKs to enable core features, remember preferences, measure usage, and improve our site. Manage cookies via your browser settings.

9) Data retention

We retain personal data while your account is active or as needed for services and legal obligations. SMS consent and preference records are retained for the legally required period.

10) Security

We implement reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure.

11) International transfers

If data is transferred across borders, we apply appropriate safeguards consistent with applicable laws.

12) Changes to this policy

We may update this policy. The effective date appears at the top of this page.

13) Contact

Questions about privacy or the SMS program: support@gotravelcloud.com.